FAQ

FAQ

Check-in/Check-out

About check-in

15:00 / Self check-in
Please use the tablet at the entrance to enter the room.

About checkout

12:00 the following day / Self checkout

Regarding late check-in

Late check-in and late check-out are not available.
Please strictly adhere to the check-in and check-out times specified for your chosen plan.

Early check-in

We are very sorry, but we do not offer early check-in.
Please note that check-in is only available from 3:00 PM onwards.

Luggage storage before check-in and after check-out

We are unable to store your luggage. Thank you for your understanding.

Guest Rooms

Is there Wi-Fi?

Free Wi-Fi is available throughout the entire building.
Your ID and password are displayed on the POP sign on the living room table.

Do you have a TV?

Yes, we have one TV in the living room.

Do you have a hair dryer?

Yes, we have two hair dryers and two hair straighteners.

Do you have a safe?

Yes, each room is equipped with a lockable safe.

Are there coin lockers available?

We do not have coin lockers available.

Do you have an air purifier?

Yes, we have one unit in each room and one in the living room.

Do you have a microwave?

Yes, there is a microwave oven in the living room.

Is there a refrigerator? Are there any drinks in it?

Yes, we have one large refrigerator available.
Additionally, the minibar offers a variety of alcoholic and non-alcoholic beverages for a fee.
The total amount of your charges will be automatically charged to the credit card you entered on the tablet at check-in within a few days after check-out. (Cash payments are not accepted.)

Do you have an ice machine?

We do not have an ice maker.

Do you have mattresses for toddlers?

We do not have mattresses available for infants.

Amenities and Services

What amenities are available?

The rooms are equipped with OSAJI brand amenities (shampoo, conditioner, body soap, hand soap, cleansing oil, face wash, facial toner, and facial gel), as well as toothbrushes, cotton swabs, loungewear, sauna ponchos, bath towels, face towels, and bath mats.

What kind of facilities are available?

LG 70-inch TV (compatible with various broadcast channels)
Ovens, refrigerators/freezers, various cooking utensils, various tableware
ReFa shower head, ReFa hair dryer, ReFa straight iron, ReFa curling iron, tabletop mirror
Air purifier (in each room), vacuum cleaner, internet access, washing machine (7th floor common area, fee applies)

What seasonings and cooking utensils do you keep stocked in your kitchen?

We provide salt, pepper, soy sauce, vegetable oil, and olive oil as seasonings.
Other kitchen equipment is as follows:
We have frying pans, pots, knives, cutting boards, chopsticks, tongs, spatulas, ladles, measuring cups, peelers, various plates, chopsticks, chopstick rests, spoons, forks, mugs, wine glasses, children's tableware/cutlery, pot holders, wine openers, rice cookers, toasters, electric kettles, plastic wrap, dish soap, sponges, etc.

What kind of paid amenities are available?

Minibar (drinks and snacks *minibar menu available here), shaver set, face mask (VTCOSMETICS), swimsuit (women's S/M, men's XL/XXL), hairbrush (Refa)
*Please note that the available rooms and facilities differ for day-use plans.

Do you have coffee and tea (black tea, green tea, etc.)?

We provide instant coffee free of charge for each person.

Are meals included?

We do not provide meals at our facility.
There are various restaurants in the surrounding area; please see the local area information for details.

Do you have pajamas?

We provide pajamas for each person.

Is it possible to have pizza or other food delivered to my room?

When using our delivery service, please be sure to receive your order yourself.

Can I send my luggage to the hotel in advance?

We do not offer advance delivery of packages.

Can I bring my pet?

We do not allow animals or pets inside our museum.

Reservation and payment

Regarding reservation confirmation

All reservations at our hotel are accepted online.
Please check your reservation confirmation via email or your account on the respective booking website.

Regarding changes or cancellations to your reservation

If you wish to cancel or change your reservation date, please contact the customer support of the booking website where you made your reservation.
For reservations made through our official website, please include your reservation number and name when contacting us at the email address below.
email address:reserve_yuuro.ryogoku@playandco.jp

Checking room availability and room rates

For room availability searches and special offers,HerePlease check the following URL.

About payment

Prepayment only
Accepted cards: VISA / Mastercard / AMEX / JCB / Diners Club / Discover

Can I get a receipt?

Information may vary depending on the booking website, so please contact us by email if you have any questions.

Access and location

Please tell me how to access it.

[Google Map]

9th Floor, Ryogoku Building, 4-30-5 Ryogoku, Sumida-ku, Tokyo 130-0026, Japan
Nearest station: Ryogoku Station (all lines) (6-minute walk)
Parking: None (Please use nearby parking facilities)

Are there any convenience stores or supermarkets nearby?

There is a 24-hour FamilyMart and a Maruetsu supermarket just a 2-3 minute walk from the hotel.

Are there any restaurants nearby that you would recommend?

There are izakayas (Japanese pubs) and commercial facilities in the vicinity of the station.

General facilities

Please tell me about the facility.

The space, where the bathroom and living room blend together, is so cozy that you forget you're in the city. Conversation naturally arises, providing a relaxing time unlike anything you'd expect in the city.

Contact Us and Business Hours

Website: https://yuuro.jp/
MAIL:reserve_yuuro.ryogoku@playandco.jp
Chat section of each reservation site

YUURO Bath Living Hotel Ryogoku staff hours: 10:00 - 19:00
COGO RYOGOKU Hostel (7F) Front Desk Hours: 8:00 AM - 11:00 PM

Please note that inquiries received outside of business hours may take some time to receive a response.

Regarding cleaning during your stay

We offer free cleaning of the space once during your stay, but only if you use the space for three consecutive days or more.
Please understand that we cannot accept any further cleaning requests, even if they are for a fee.
If you would like the room cleaned, please place the "Clean" sign at the entrance.
Please note that cleaning services are not provided for rentals of two consecutive days or less. Thank you for your understanding.

Are there any places where I can smoke?

Smoking is prohibited throughout the entire building, including the exterior stairwells.
If you wish to smoke, please use the designated smoking area located at the back left of COGO RYOGOKU on the 7th floor.
Please note that if smoking is discovered outside of designated areas within the building, or if cigarette butts are found to be discarded in your room,
Please be aware that a fine of 20,000 yen will be imposed.

Is there a curfew?

Our museum entrance is,
During business hours from 8:00 to 23:00, you can enter and exit freely without a password.
A password is required during the nighttime hours from 23:00 to 8:00 the following day.
Please be sure to note down the password given to you at check-in, or the password displayed on the elevator's information board, and enter it to enter the building.

I don't know how to open the lock.

If you are unsure how to unlock the door, please contact the front desk.
The front desk is open from 8:00 to 23:00.
Please note that inquiries received outside of business hours may take some time to receive a response.

Regarding use by children

Children aged 5 and under are free. Guests aged 6 and over will be charged the adult rate.

Use by minors alone

Children under 16 years of age are not permitted to use our facilities unaccompanied by others.
Customers under the age of 16 must be accompanied by an adult.

What if I forget something?

Unless otherwise specified, lost items will be kept for 14 days from the date they are received or found.
Please note that if we do not receive a response within 14 days, we will discard the item.

What about parking and parking fees?

We do not have a parking lot at our facility.
If you are coming by car, please use one of the nearby coin-operated parking lots or paid parking facilities.

Is there a bicycle parking area?

There is no bicycle parking available at our facility.
Also, to avoid disturbing our neighbors, we ask that you refrain from visiting by bicycle.